Refund Policy

Fleetzone Mobility Pvt. Ltd.

General Refund Policy

Fleetzone Mobility Pvt. Ltd. strives to provide reliable transportation services. Refund requests will be processed according to the conditions mentioned in this policy.

Eligible Refunds

Refunds may be granted if a booking is cancelled within the eligible cancellation period or if Fleetzone Mobility is unable to provide the confirmed service.

Non-Refundable Charges

Toll charges, parking charges, state taxes, waiting charges, and other third-party expenses already incurred may not be refundable.

Customer No-Show

If the customer fails to arrive at the pickup location within the allotted waiting period, the booking may be treated as a no-show and no refund shall be applicable.

Service Disruptions

In case Fleetzone Mobility is unable to provide the booked service due to operational reasons, customers may be eligible for a full or partial refund depending on the circumstances.

Refund Processing Time

Approved refunds are generally processed within 5 to 10 business days through the original payment method used during booking.

Force Majeure Events

Refunds may not be applicable for cancellations or disruptions caused by natural disasters, strikes, government restrictions, severe weather, road closures, or other events beyond the company's reasonable control.

Refund Assistance

For refund-related queries, please contact our customer support team.

Fleetzone Mobility Pvt. Ltd.
B21/102 Brahmputra Enclave, Siddharth Vihar, Sector-10, Ghaziabad, Uttar Pradesh

Phone: +91 8851859459 | +91 8130624028

Email: info@fleetzonemobility.com

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